Designs and Colours Online
The designs and colours shown on this website are a good likeness to the garments produced, however the shade of colours can vary according to your online screen quality and settings used. You should not take the colour shading as being 100% accurate. Our "Design Your Own" pages offer you a close likeness to how the finished product will look, but you should allow differences in the colour
shades and also the width of the braidwork and bindings.

Deliveries
With all products being made to the customers specification, we expect to dispatch your order within 10 working days. Goods will be sent by Royal Mail Recorded delivery or by a carrier for larger orders, and will need signing for on delivery. We will advise on request, the anticipated delivery date. If you have not received your order within the expected time, 14 - 21 days, please notify us giving details of your order number, name, address and contact details.

Post & Packing Rates
UK orders up to £100.00 in value £5.00
UK orders over £100.00 in value £8.00
International orders £15.00

Damaged / Faulty Goods
In the event of the goods being damaged on arrival, or part/all of the order is not received within the specified time, please inform us within 10 days of receipt of the goods or the expected delivery date, otherwise no claim can be considered. Should you need to return any item, we recommend you obtain a certificate of posting from the Post Office or carrier used, to enable you to claim for any loss or damage in transit.

Refunds
Refunds will only be given for damaged or faulty goods. All our products are specially made for you, and are therefore considered a "one off" item and are not refundable. Please ensure that you select the correct size when ordering, by viewing the relavant size chart for the products ordered.

Prices and Availability
We make every effort to maintain the prices shown on this website, providing the full range of products and colours shown, however, we reserve the right to discontinue any item from those shown, and to amend prices when neccessery. If you order cannot be fulfilled, we will inform you and offer an alternative. We reserve the right to amend postage & packing prices as appropriate. Prices include Value Added Tax where applicable.

Secure Shopping
We realise how important it is to securely store any information that you provide. Nagrags.co.uk maintains a high level of security. Our site uses HSBC secure epayments service.

Privacy Policy
Your right to privacy is very important. We recognize that when you choose to provide us with information about yourself you trust us to act in a responsible manner. We believe this information should only be used to help us provide you with a better service. That`s why we have in place a privacy policy to protect your personal information. That policy is set out below.

The only information that we collect is that which you give us at the time of contacting us via our website. We will only use the information that we collect about you lawfully (in accordance with the Data Protection Act 1998) and according to the Which? Web Trader Code of Conduct. We collect information about you for two reasons: first, to process your enquiry and second, to provide you with the best possible service. We will not pass your e-mail address to any other trader and will only e-mail you with your consent.

We will never collect sensitive information about you without your specific consent. The information we hold will be accurate and up to date. You can check the information we hold about you by e-mailing us at info@nagrags.co.uk

If you find any inaccuracies we will delete or correct them promptly. The personal information that we hold will be held securely in accordance with our internal security policy and the law and the Which? Web Trader Code.

We may use technology to track the patterns of behaviour of visitors to our site. This can include using a 'cookie' which would be stored on your browser. You can usually modify your browser to prevent this happening. The information collected in this way can be used to identify you unless you change your browser settings.

For further information or to clarify any points about our privacy and security policy please contact info@nagrags.co.uk